A Product Manager and Software Engineer who loves solving complex problems through technology.
I’m a Product Manager (CSPO) with 5+ years of experience turning complex problems into simple, high-impact products through AI-powered solutions and data-driven decision-making.
My background spans product strategy, AI/ML, and analytics—leading cross-functional teams to launch NLP-driven chatbots, scale B2B tax platforms, and drive go-to-market outcomes across e-commerce, finance, and healthcare.
I hold a Master’s in Engineering Management from UNC Charlotte (2025), with a focus on Product Strategy and Data Analytics.
Currently, I volunteer as a Conversational AI P.M at Humanitarians AI, where I’m shaping an AI orchestration platform for financial investment decision making and MVP experiments to deliver measurable impact for real-time decisioning.
B.Tech in Computer Science
2014 – 2018
Software Engineer
2018 – 2019
Senior Systems Engineer
2019 – 2022
Associate Product Manager
2022 – 2023
Master's in Engg. Mgmt
2023 – 2025
Graduate Teaching Assistant
2024 – 2025
Conversational AI PM
2025 – Present
GPA: 3.9 | Specializing in Product Strategy, Supply Chain, and Agile.
GPA: 4.0 | Focused on AI, ML, and Software Development.
At Humanitarians.AI, I am defining and prioritizing requirements for an AI orchestration platform, collaborating with engineers to design low-code workflows and deliver MVP experiments supporting real-time decision-making for financial investment agents.
At Cognizant, I led the end-to-end product lifecycle for AI-powered Virtual Assistants at eBay and Verizon, enhancing NLP automation.
During my time at Infosys, I developed REST APIs and microservices, improving system scalability using Kafka, SQL, and HBase for GSTR tax processing.
At DXC Technology, I conducted in-depth market research for P&G, delivering insights that refined packaging strategies and strengthened consumer positioning.
Supporting graduate and undergraduate students by teaching Engineering Decision Analysis and Production Control Systems. Passionate about helping students grasp core concepts and apply them in real-world scenarios.
📌 Assisting in teaching Risk & Decision Analysis and Production Control Systems.
🎯 Facilitating student engagement by guiding assignments and projects.
📖 Developing instructional materials to support course objectives.
💡 Conducting office hours to support student learning and address queries.
A stand-alone exploration into fixing broken last-mile communication by designing a smart, AI-assisted, multi-channel notification flow to improve first-attempt delivery success.
Built a lightweight orchestration layer with multi-channel outreach (SMS, Email, WhatsApp) that allows customers to update addresses, select preferred delivery windows, and receive proactive status updates. Escalations trigger live agent support when needed.
Partnered with Dr. Pooja Priyadarshini Sudarsanam to conceptualize, design, and build a custom software solution for SP Dental Care tailored for streamlining clinic operations and improving patient engagement in a dental practice setting. Our collaboration was grounded in mutual strengths: she provided deep domain expertise and operational insights, while I brought technical proficiency and product vision. Together, we identified core pain points in appointment scheduling, patient tracking, and membership differentiation, and transformed them into a user-friendly digital experience. 🔧 My contributions included: Leading the end-to-end product development lifecycle, from requirements gathering to MVP planning and feature roadmap definition. Engineering a seamless web-based platform that enabled patients to: 📅 Self-schedule appointments online 📈 Track their visit history and upcoming consultations 🌟 Access custom experiences based on their premium or regular membership tier I contributed across the product lifecycle — from MVP planning and technical architecture to feature implementation and deployment — showcasing a balanced blend of product ownership and engineering execution.
To extend the app’s impact, I facilitated its transition to another clinic, where it was later adapted to new requirements.
Finding balance through yoga, mindfulness, and companionship. Wellness is not just about movement but also about the joy of being present, whether on the yoga mat or spending time with a furry friend. I embrace self-care as a way to enhance creativity, focus, and happiness in life.
sshivannasneha@gmail.com
+13097135640
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